Shipping & Customs Fees

- Will I pay any shipping fee and customs fees?
No, you will not. You will not pay any costs other than the prices that you see on the website. You will not pay any extra customs and shipping fees. All that costs will be paid by us.

- When will my order be shipped after purchase?

Most orders are prepared and shipped within 7–10 business days. Please note that custom orders and extra-large designs may require up to 15 business days for preparation.

For products in our Complementary Furniture category, preparation and delivery times may take approximately 25–30 business days.

Once your order has been shipped, delivery usually takes approximately 2–5 business days, depending on the destination and courier service.

You will receive a tracking number once your order has been dispatched. Therefore, it is very important to ensure that your contact details and shipping information are complete and accurate.

You will not be required to pay any customs duties or import fees. These costs will be covered by Artepera.

- Which shipping company will my order be sent with?
Your orders will be shipped quickly with DHL Express or FedEx. You will be notified via message or e-mail when the shipment is made.

- What should I do if the shipping package or product is damaged?
When the order reached you and if you see some damage on the box, please don't collect the item from the delivery guy and want a "Damage Assessment Report". But if you open the box and see some damage please contact us.