Transaction Guide

Selecting Goods and Services (Adding to Cart)

To find the product you want on, you can search by typing the product name or code or browse the product options from the categories. You can add the product of your choice in color and size to your shopping cart by clicking the "Add to Cart" button on the product page.

Your order summary will be displayed on the screen so that you can check the accuracy of the data you entered before your order is completed. At this stage, when you are sure about the products in your order and the amount to be paid, you can proceed to the payment step by clicking the "Complete Shopping" button. Since the order is not placed until the payment process is completed, it is not binding.

Entering Payment Information (Purchase)
To proceed to the payment stage, press the Order button after selecting the products you want to purchase in your cart. Enter the address you want your order and invoice to be sent to or select one of your registered addresses. On the payment page, choose your desired option: Credit Card, PayPal, ShopPay. Complete your purchase by clicking the Pay Now button. A payment confirmation email will be sent to you once the purchase is completed.

Users can also order without becoming a member. For every order placed without becoming a member, an order link will be sent to your e-mail address. You can track your order and cancel/return/exchange by clicking this link.

Delivery Information
After payment is received at, the product or products are shipped within the specified shipping time and your cargo tracking information is automatically created in the system. Shipping information is sent to your e-mail address. You can also access the shipping company's website and track your order from the My Orders tab on your My Account page.

Storage of Contracts
Users can access the online Distance Selling Agreement between and the buyer regarding the product or service you purchased, via the site. These documents and order information are also stored in records.

Changing Order Information (Cancellation of Order)
You can track your order status, change your order information or cancel your order from your My Account page.

Privacy Rules
Our Privacy Policy is available at the link Privacy policy – Artepera at the bottom of the home page of

Dispute Resolution Alternatives

In case of a dispute regarding the complaint, the consumer may apply to Consumer Arbitration Committees or Consumer Courts.

For disputes above these values, applications are made to consumer courts, not to consumer arbitration committees. The competent authority is the consumer arbitration committee and consumer courts where the consumer resides or where the consumer transaction is made.

In case of dispute, you can also apply to all alternative dispute resolution methods accepted in our country, such as arbitration and mediation. It is known that alternative dispute resolution methods are faster, more economical and more effective. Applying for these remedies will not eliminate your right to seek legal remedies.